Returns, Refunds & Shipping

1. Shipping and delivery

We deliver to serviceable PIN codes across India. Delivery is included in the price. Because tags and the card are engraved and printed for your dog or cat, we usually dispatch within 3–5 working days of confirming your order, and delivery usually takes a further 3–7 working days depending on your location. We send dispatch and tracking updates on WhatsApp. If your PIN code is not serviceable, we will tell you and cancel the order.

2. Paying online or on delivery

Online: pay when you order with UPI, cards, netbanking or wallets. Payments are processed by Razorpay; we never see or store your card details. Your order is confirmed once the payment succeeds. On delivery: keep the exact amount ready in cash, or pay by UPI to the courier when the parcel arrives. Check that the parcel is sealed before paying. If an order is refused at delivery without a valid reason, we may ask for advance payment on future orders.

3. Cancelling an order

You can cancel free of charge until your order is dispatched. Email support@indiapetinsurance.com with your order number (it starts with ORD-). After dispatch, you can refuse the delivery or follow the returns process below.

4. Returns

The ID tags and PVC card are personalised, so we can't accept them back if you change your mind. We will always put things right when:

• an item arrives damaged or faulty;
• you receive the wrong item, or something is missing;
• the engraving or printing is wrong because of our error.

Tell us within 48 hours of delivery with your order number and photos (an unboxing video helps). We will send a free replacement or give a full refund, and arrange collection if needed. If the details you entered were wrong, we can re-engrave at cost.

5. Collar size exchange

If the collar doesn't fit, you can exchange it for another size once, free of charge, within 7 days of delivery, as long as it is unused and in its original condition. Email us with your order number and the size you need.

6. Refunds

Approved refunds are processed within 7 working days. For cash-on-delivery orders, we refund to your UPI ID or bank account. For prepaid orders, we refund to the original payment method. Your bank may take a few more days to show the money.

7. The free ID card

The digital ID card, QR profile, health record and reminders are free, so there is nothing to refund. You can delete them at any time.

8. Insurance premiums

Insurance premiums are paid to the insurer, not to us. Cancellations and premium refunds, including any free-look period, follow the insurer's policy wording. We are happy to help you contact the insurer.

9. Contact