Privacy Policy

1. Who we are

IndiaPetInsurance.com is run by Scram Technologies Pvt. Ltd. ("we", "us"), Jammu, Jammu and Kashmir, India. We are the data fiduciary for the personal data described here under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

2. Information we collect

About your dog or cat

Name, species, breed, sex, neutering status, date of birth or age, weight, colour, identification marks, photo, municipal licence number, Kennel Club of India registration number, microchip number, vaccination and deworming dates, health records you upload, allergies, conditions and medicines.

About you

Your name, mobile number, email address, postal address, an emergency contact's name and mobile number, and the password you set (stored only in encrypted, hashed form).

ID proof

If you choose to add it: the type of ID (for example Aadhaar, PAN or driving licence), the last 4 digits of its number and the images you upload. We do not store the full ID number. For Aadhaar, please upload a masked copy where possible.

Your vet

Your clinic's name and area, your doctor's name and mobile number, and the clinic owner's and reception's numbers if you add them. Please only add numbers you are allowed to share; we use them for vet reminders and emergencies.

Orders and insurance quotes

Delivery details for kit orders. For quotes: the plan and cover amount you choose, your answers to health questions and any photos you upload for the insurer.

Collected automatically

Your IP address and browser details in our server logs, how you reached us (for example the website or advert you came from), and how many times a QR profile is opened. We do not record who scanned a tag beyond the technical log entry.

3. How we use it

• To create and show your dog or cat's ID card, QR profile and health record.
• To send vaccination, deworming and check-up reminders, and order updates, by WhatsApp, SMS or email.
• To process, engrave and deliver kit orders, and handle returns.
• To pass your quote request to a licensed insurer or insurance intermediary, when you ask for one.
• To run your account, keep the service secure and prevent fraud.
• To understand which pages and adverts bring people to us, so we can improve.
• To meet legal, tax and accounting obligations.

We rely on your consent, which you give when you tick the box before creating an ID, and on legitimate uses permitted by law. You can withdraw consent at any time; this will not affect anything we did before you withdrew it.

4. Your public QR profile

Anyone who scans your tag or opens your ID link can see your dog or cat's name, breed, sex, colour, photo, identification marks and ID number. They also see only what you allow: your phone number, your locality or exact address, your vet's details, and allergies or notes. You can change these choices at any time in your account. Medical records are never shown publicly.

5. Who we share it with

• Insurers and IRDAI-registered insurance intermediaries, only when you request a quote, so they can price and issue a policy.
• Your vet clinic, for reminders and records, when you name a clinic.
• Courier partners: your name, mobile and address, to deliver orders.
• Razorpay, our payment gateway, when you pay online. Card, UPI and bank details are entered on Razorpay's secure checkout; we never see or store them, and we keep only the payment reference.
• Service providers who host our website and data, or send messages for us, under confidentiality obligations.
• Authorities, when the law requires it.

We do not sell or rent your personal data.

6. Cookies and local storage

We use one essential cookie to keep you logged in. Your browser also keeps your unfinished ID form on your own device so you don't lose it; you can clear it in your browser settings. We do not use advertising cookies at present. Our pages load fonts from Google Fonts and a code library from Cloudflare's cdnjs, which receive your IP address when your browser fetches those files.

7. How we protect it

The site uses HTTPS. Passwords are hashed. Uploaded documents are stored outside the public website and can only be opened by you through your account or by authorised staff, and access to ID proofs is logged. No system is completely secure; if a breach affects you, we will tell you and the authorities as the law requires.

8. How long we keep it

We keep your account and IDs while your account is active. Order and invoice records are kept for up to 8 years for tax and accounting law. ID-proof documents are deleted when they are no longer needed for a quote or policy, or sooner if you ask. When you delete your account, we delete or anonymise your data unless the law requires us to keep it.

9. Your rights

You can ask to access, correct, update or erase your personal data, withdraw consent, nominate someone to exercise your rights if you die or become unable to, and raise a grievance. You can change most details and your QR privacy settings in your account, or email support@indiapetinsurance.com. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

10. Age requirement

You must be 18 or older to create an account or an ID. We do not knowingly collect personal data from children.

11. Changes to this policy

If we change this policy, we will update the date at the top. For important changes, we will tell you by email or WhatsApp before they take effect.

12. Contact and Grievance Officer